Consumer Protection Laws in Pakistan
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Consumer Protection Laws in Pakistan
Section 18, The Consumer Protection Act 2005
18. Prices to be exhibited at the business place.– Unless a price catalogue is available for issue to the customer, the manufacturer or trader shall display prominently in his shop or display-centre a notice specifying the retail or wholesale price, as the case may be, of every goods available for sale in that shop or display-centre.
Section 19, The Consumer Protection Act 2005
19. Receipt to be issued to the purchaser.– Every manufacturer or trader who sells any goods shall issue to the purchaser a receipt showing –
(a) the date of sale;
(b) description of goods sold;
(c) the quantity and price of the goods; and
(d) the name and address of the seller.
Section 23, The Consumer Protection Act 2005
23. Powers of Authority.– (1) Any person may file a complaint for violation of the provisions of sections 11, 16, 18 and 19 before the Authority who, on being satisfied that such is the case, fine the violator that may extend to fifty thousand rupees and which may be recovered as arrears of land revenue.
(2) The Authority may file a claim for declaring a product defective under sections 4, 5, 6, 7 or 8 or a service as faulty or defective under section 13 without proof of any damage actually suffered by a consumer but likely to be suffered keeping in view the general standard of that service.
(3) The Authority may file a claim before the Consumer Court for declaring any act on the part of any person as being in contravention to Part IV of this Act without proof of any damage actually suffered but likely to be suffered due to the said contravention.
(4) The Authority on receipt of a complaint or a reference from the Consumer Protection Council or on his own motion, may hold an inquiry as to defects in products or services or practices which contravene any of the provisions of this Act. No prior notice shall be required to be given to a manufacturer or provider of services for the purposes of holding an inquiry.
(5) The Authority, while holding an inquiry, may direct the police or any other officer or authority of the Government to gather such evidence as it deems necessary or to perform function in accordance with law which have an impact on the inquiry.
(6) The Authority may delegate his powers under this Act through a notification to any officer of the Government with its prior approval.
(7) Any person aggrieved by the order passed under sub-section (1) may file an appeal before the Government within thirty days of such order.
Section 28, The Consumer Protection Act 2005
28. Settlement of Claims.– (1) A consumer who has suffered damage, or Authority in other cases, shall, by written notice, call upon a manufacturer or provider of services that a product or service is defective or faulty, or the conduct of the manufacturer or service provider is in contravention of the provisions of this Act and he should remedy the defects or give damages where the consumer has suffered damage, or cease to contravene the provisions of this Act.
(2) The manufacturer or service provider shall, within fifteen days of the receipt of the notice, reply thereto.
(3) No claim shall be entertained by a Consumer Court unless the consumer or the Authority has given notice under sub-section (1) and provides proof that the notice was duly delivered but the manufacturer or service provider has not responded thereto.
(4) A claim by the consumer or the Authority shall be filed within thirty days of the arising of the cause of action:
Provided that the Consumer Court, having jurisdiction to hear the claim, may allow a claim to be filed after thirty days within such time as it may allow if it is satisfied that there was sufficient cause for not filing the complaint within the specified period:
Provided further that such extension shall not be allowed beyond a period of sixty days from the expiry of the warranty or guarantee period specified by the manufacturer or service provider and if no period is specified one year from the date of purchase of the products or providing of services.
Section 33, The Consumer Protection Act 2005
33. Appeal.– Any person aggrieved by any final order of the Consumer Court may file an appeal in the Lahore High Court within 30 days of such order.
PLJ 2010 Lhr 355
Click here to download the complete judgement PLJ 2010 Lahore 355
Click here to download The Punjab Consumer Protection Act 2005
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